Where we ship

We currently ship to the 48 contiguous U.S. states (the lower 48). Shipping to Alaska, Hawaii, U.S. territories, and international addresses isn't available yet — sign up for the drop list to hear the moment it expands.

Lead time

KORIQO bottles are made and shipped from the USA. Standard domestic delivery typically takes 3–5 business days after your order is processed.

Personalized or custom-printed designs may take additional time to produce — we'll confirm timing in your order confirmation.

Tracking

You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our facility. If you have an account, you can also track orders from your Account page.

Lost, stolen, or damaged packages

If your package is lost in transit, arrives damaged, or never shows up despite tracking marking it delivered, email customerservice@koriqo.com within 14 days of the expected delivery date and we'll make it right.

Returns & refunds

We stand behind every bottle. If your KORIQO isn't right for you, here's how returns work:

• Eligibility: request your RMA within 14 days of delivery. The bottle should be unused, in original condition, and in its original packaging.
• Non-returnable items: personalized or custom-printed designs are non-refundable unless they arrive with a quality or functional defect — dissatisfaction with the printed artwork alone does not qualify for a refund. Final-sale and gift-card items are also non-returnable.
• Return shipping: we keep it simple — your RMA email includes a prepaid return label, and the label cost is deducted from your refund. Original shipping is non-refundable. If your bottle arrived damaged, defective, or incorrect, the return label is on us.
• Refund processing: once we receive and inspect your return, we'll process the refund — minus the return-label cost, when applicable — to your original payment method within 5–7 business days. Depending on your bank, it can take a few additional days to appear on your statement.

How to start a return (RMA process)

All returns require a Return Merchandise Authorization (RMA) number. We cannot accept returns without one — please don't ship a return until you've received your RMA and the return address from our team.

Step 1 — Request an RMA
Email customerservice@koriqo.com with the subject line "RMA Request" and include:

• Your order number (e.g. #1042)
• The item(s) you want to return
• The reason for the return
• Photos, if the item arrived damaged or defective

Step 2 — Receive your RMA
Within 1–2 business days we'll reply with your RMA number, return instructions, the exact return shipping address, and a prepaid return label so you don't have to arrange shipping. The label cost is deducted from your refund — and if your item arrived damaged, defective, or incorrect, it's on us. Returns shipped to any other address cannot be processed.

Step 3 — Pack and ship

• Pack the bottle securely in its original packaging when possible.
• Write the RMA number clearly on the outside of the package and include it on a slip inside.
• Attach the return label from your RMA email — it's tracked. If you'd rather use your own carrier, pick a trackable method (you pay the carrier directly and no label cost is deducted) — KORIQO is not responsible for returns lost in transit.
• Ship within 14 days of receiving your RMA.

Step 4 — Inspection & refund
Once we receive the return and verify it meets our return policy, we'll issue your refund — minus the return-label cost, when applicable — to the original payment method within 5–7 business days and send you a confirmation email.

Exchanges

The fastest way to exchange a bottle for a different design or color is to request an RMA for the original and place a new order. Email customerservice@koriqo.com if you'd like help coordinating.

Wholesale & corporate orders

Shipping and return terms for wholesale or corporate-gifting orders are handled separately per your order agreement. Contact customerservice@koriqo.com for details.